Contact us online if you have a question about any of our services or would like to give us feedback.
If your contact is an emergency, such as a broken pipe or sewer spill, and you require an immediate response, please call:
Monday through Friday 8:30am to 5:00pm
After hours emergency 843-987-9200 (the line is monitored - please leave a message)
BJWSA is responsible for pipes on the "street side" of the water meter, including all service lines and water mains extending throughout the community. BJWSA is also responsible for the water meter itself. If you notice a water leak in the street or in the vicinity of your water meter, call our Customer Service Department.
The property owner is responsible for all pipes and plumbing on the "customer side" of the water meter. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property's water system connects to the water meter.